Frequently Asked Questions
Everything you need to know about your beauty haul.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking link. You can also monitor your delivery status by logging into your account and visiting the 'Order History' section.
What is your return policy for beauty products?
We offer a 14-day return window for most items. Due to hygiene reasons, products must be unopened, unused, and in their original packaging with all seals intact to qualify for a full refund.
Do you offer international shipping?
Yes, we ship to over 200 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your delivery address.
Are the products on Lookfantastic authentic?
Absolutely. We are an authorized retailer for all the brands we carry. Every product is sourced directly from the manufacturer or official distributors to ensure 100% authenticity.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support digital payment options like PayPal, Klarna, and Apple Pay for your convenience.
How do I use a discount code?
To apply a discount, simply enter your code into the 'Got a discount code?' box in your shopping basket and click 'Add'. The total price will update automatically to reflect your savings.